• What are the delivery times?

    All our deliveries and installations are carried out within 14 days of order confirmation. All your furniture will be delivered and installed at the same time. Some orders may have longer delivery times depending on our stock. We recommend that you order your furniture 3 weeks in advance.

  • Is there an additional cost for delivery and installation of my furniture?

    Our service includes installation and delivery of your furniture. A small survey will be sent to you before your order is confirmed. If you do not have an elevator, if you live above the second floor or if you do not have a reasonable parking space, additional charges may apply.

  • Do I need to provide proof of identity when ordering?

    Yes, we will ask you for a copy of your ID (ID card, passport, driving license) on the day your furniture is delivered.

  • Where does the furniture in your catalog come from?

    We work with brands such as Pols Potten in France, Lorena Canal, Bloomingville in Denmark and other luxury brands. Our furniture is made to last. We select them for the quality of the materials used in their manufacture, their provenance and their durability. All our products are also selected for their comfort and design.

  • Is the furniture installed on site?

    Some furniture is pre-assembled in our warehouse to save you time. Some furniture will have to be assembled on site, but our teams are (almost) lightning-quick. Sit back, relax, you won't see the time go by.

  • Is it possible to buy my furniture?

    Yes, at Swaap we want to offer our customers maximum flexibility, and we know that you can fall in love with your furniture. That's why we're offering you the chance to buy them at any time during your subscription. Just send us an e-mail at info@swaap.ch and a member of our team will send you a quote.

  • Is all your furniture new?

    At Swaap, we are developing a circular economy and have set up a maintenance and cleaning procedure that enables us to refurbish all our products and give them a second life. We pay particular attention to the condition of the furniture we make available to you. The furniture you receive for rental is either new or as good as new. All furniture purchased is brand new.

  • Can I exchange furniture during my subscription?

    You can exchange one or more of your interior products during your subscription. The fee for this service is CHF 99 per change. This includes the cost of replacement, delivery of your new products and the return of those you wish to exchange. Your monthly payment will be adjusted according to the price of the new items selected.

  • Is there a notice period for returning my furniture?

    In fact, you must notify us - by e-mail, telephone or via your personal space - at least 20 days before the end of your subscription to let us know when you would like your furniture to be collected. We'll contact you to confirm a time together.

  • What happens if I damage or break one of my pieces of furniture?

    We want you to enjoy your furniture to the full. All we ask is that you look after it as you would your own personal possessions. If your use of the furniture requires extensive repair, maintenance or cleaning, our team will determine the repair or replacement costs on a case-by-case basis.